Terms & Conditions

Terms and Conditions for Smart Spaces Home Automation and Theatre

Last Updated: [20.11.2024]

Introduction

Welcome to Smart Spaces Home Automation and Theatre (“we”, “us”, “our”). By accessing and using our website [https://smartspaces.co.za/shop/] (“Site”), you agree to comply with and be bound by these Terms and Conditions. Please read these Terms carefully before making a purchase. If you do not agree to these Terms, you should not use the Site or make any purchases.

Acceptance of Terms

By using our Site and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy, which is incorporated by reference.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting the updated Terms on this page. We encourage you to review these Terms periodically to stay informed about any changes.

Products and Pricing

Product Information: We strive to provide accurate descriptions, specifications, and images of the products on our Site, including home automation systems, audio equipment, and home theatre products. However, we do not guarantee that all information is error-free or complete. It is mainly the customer’s responsibility to choose the correct item, colour, and quantity at the time of order.
Pricing: All prices are displayed in ZAR and are exclusive of taxes and shipping fees, unless otherwise indicated. Prices may change at any time without notice, but orders placed before a price change will be honoured at the original price.
Availability: All products are subject to availability. If a product is out of stock, we will notify you and offer an alternative or a full refund.

Orders

Order Acceptance: When you place an order, you are offering to purchase a product under these Terms. We reserve the right to refuse or cancel orders at our discretion, including in the event of product unavailability or payment issues.
Order Confirmation: After placing an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order. We will accept the order once we process your payment and ship the product.
Account Creation: To make purchases, you may need to create an account. You are responsible for keeping your account information secure and for any activity under your account.

Payment

We accept the following payment methods: Direct Bank Transfer/EFT. By submitting an order, you authorize us to charge your selected payment method for the total cost of your purchase, including taxes and shipping.

Shipping and Delivery

Shipping Policy: We offer [domestic/international] shipping. Shipping fees will be calculated at checkout based on your location and the items purchased.
Delivery Time: Delivery times are estimated at checkout, but we cannot guarantee specific delivery dates. Delays may occur due to external factors, including carrier delays or weather conditions.
Risk of Loss: Risk of loss for products passes to you once they are delivered to the address you provide. We are not responsible for products once they are in the hands of the shipping carrier.

Returns and Refunds

Return Policy: We accept returns of most products within [7] days of receipt, provided they are in original, unused condition and packaging. Certain items, such as custom-built systems or installed products, may be non-returnable.

Refunds: If you are eligible for a refund, it will be processed to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately at [info@smartspaces.co.za/johann@smartspaces.co.za/jacques@smartspaces.co.za/021 510 0891]. We will provide instructions for returning the product and issuing a refund or replacement at no extra charge to you.

Installation and Setup

Some products purchased may require installation or setup. If you have purchased a product that requires installation, you may opt to schedule an installation service with us, which may incur an additional fee. All installations are subject to availability and will be performed according to our service guidelines.

Intellectual Property

All content on the Site, including but not limited to product descriptions, images, logos, trademarks, and text, is the intellectual property of Smart Spaces Home Automation and Theatre or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from the Site without prior written consent.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data when you use our Site.

Limitation of Liability

To the fullest extent permitted by law, Smart Spaces Home Automation and Theatre will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased. Our liability is limited to the purchase price of the product(s) involved in the issue.

Governing Law

These Terms will be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts located in South Africa.

Indemnification

You agree to indemnify and hold harmless Smart Spaces Home Automation and Theatre, its affiliates, employees, and agents from any claims, damages, or liabilities arising out of your use of the Site, purchase of products, or violation of these Terms.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@smartspaces.co.za/johann@smartspaces.co.za/jacques@smartspaces.co.za
Phone: 021 510 0891
Address: Unit 1, 7 Gold Street, Northgate Business Park, Brooklyn, Cape Town.

 

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